Service Level Agreement
Last updated: 2026-05-28
This document is a working template and not yet finalized by counsel. It is provided for transparency about our intended terms. The binding agreement for your account is the one executed during onboarding. Questions: legal@waveform.vision.
1. Scope
This SLA applies to eligible paid plans and covers the availability of the WaveForm API (api.waveform.vision) and nav-pack serving endpoints. Live status: /status.
2. Availability target
We target 99.9% monthly availability for the API control plane and nav-pack read endpoints, measured excluding scheduled maintenance announced in advance.
3. Exclusions
- Scheduled maintenance windows (announced ≥48h ahead).
- Force majeure and upstream provider outages outside our control.
- Issues caused by customer misconfiguration or misuse.
- Beta or preview features.
4. Remedies
If we miss the target in a billing month, eligible customers may request service credits per the schedule in their executed agreement. Credits are the sole remedy for availability misses.
5. Requesting credits
Submit a request within 30 days of the affected month to support@waveform.vision with the relevant timeframes.